Prolonging product lifetime
One of our key sustainability challenges is to help prolong the lifespan of the products we sell. At Elkjøp, Elgiganten and Gigantti, we are proud to offer high quality products, and we are proud to help you get the most out of these products. In general, it is often more environmentally friendly to repair old devices and appliances, than to purchase a new - even if the new product is more energy efficient. We want to make sure it is also convenient and cost-efficient to repair old products.
Repairs – online and in stores
We have both online and in-store service desks that can help you with technical issues and upgrades of your phone or computer to keep it up to speed and up to date. All our stores can answer questions you may have about broken products and repairability. In addition, we are rolling out in-store repair in many of our larger stores. Did you know that in 2020, we fixed more than 350.000 mobile phones, tablets and computers?
In 2015 we bought Infocare Workshops, now named Elcare Nordic with the specific purpose of independently being able to do repairs in a scaled-up operation. Even more important we wanted to secure a repair set-up locally in the Nordics, for the best to our customers, suppliers and the environment, versus sending products all over Europe and back. At Elcare, we also offer one of the largest electronics spare part shop in the Nordics, so the customers can do the easy fixes themselves, if they want to.
We were one of the first retailers to sell pre-used products and have so far given new life to more than 150.000 appliances. In 2020, approximately 20.000 appliances that were returned to Elkjøp, Elgiganten and Gigantti as e-waste, have been repaired, refurbished and given a new life, with new owners. Together with our recycling partners, the appliances are tested and sold with a new warranty.
We are putting pressure on our suppliers to increase repairability when designing new products, and to make spare parts available. Importantly, we are working hard to bring down the costs of repairs and to make our repair services as easy to use as possible. Our goal is to be your preferred electronics service provider in the Nordics. The bar is raised, and we promise more to come on services and repair.